Currently this is an open ticket - but I think this is a good example at areas of documention that are lacking with both the SKADATE and CHUPPO products.

We have had this email from a member
############################
Hi, We still cant get in the chat room, tried Sunday at 21.25, and various other times in past, we are on bt internet (broadband), i have norton virus and firewall, im on windows xp home
M??? and C???


###

Please advise exactly what questions we need to ask them in order to determine the problem.
Flash version
Shockwave player version
XP build
IE version
Java version
Privacy / Cookie Settings
Active X Controls Setting
General Browser Security Settings

This is a general problem I think in that Chuppo Web Cam chat does not like certain versions of Norton Firewall and internet security.

I look forward to getting a list of questions from you at your earliest .. so we can resolve this issue and document the exact client requirements in order to access chuppo flash chat ....

As browser and internet security increases then we must be able to point our members at the right setting and changes if required ...

Anyone else got members running Norton who cant get into Chuppo Web Cam Chat ...

Cheers

Paul