ldslovelines,
Not sure Ideas Exchange is the the appropriate board for asking questions about support but I wanted to respond. We are a team of people with quite a workload. Quoting something for modification is one of the most requested inquiries we have. And must I say this is a responsible task.
SkaDate is a complex and really working community software package. We do realize there's a lot of things to do to make the best product in industry, at least we are upfront about that and want to improve. As CEO I find it critical to spend a lot of time communicating with customers, this board gives a good idea why.
I appreciate your patience. Should you have problems feel free to let me know by email so I look into your problem personally. Thanks.
I agree this is probably not the place to vent but when we have tried all other venues, we have no where to go. I am very happy with your software, and you have responded to my issues/bugs on a timely manner for the most part. Some of your techies know what they are doing and others don't. But this happens in all tech support arenas. But the biggest tech support problem I see with your company is that no one answers the phone. I do not call, ever, unless I'm in dire straits. When you can't reach anyone ever, can't leave a message, or if you do somehow get voice mail, no one gets back to you. Hopefully, most admins don't use the phone too much. I submit tickets and that works great, but when you need to talk to someone (site down, not taking payments all of a sudden, etc.) and no one is home, there is a big problem.
