Hi Guys

Its seems that any emails going out from my site or from user to user on the site is going into peoples spam/trash bins. Is there anything i can do to prevent this - or change the working in my subject headers

This is obviously a major problem as my site relys on updates to members, new introductions and telling people about my site. Is there anywhere within say hotmail,gmail , yahoo etc I can "authenticate" that I am not a spammer.

Thanks
Craig

you really need to indicate that possibility in either your faq section or even in your press page as we do. users need to make sure to return frequently to check their email boxes for new mail as their ISP maybe filtering emails and putting your emails in the spam folders. you also need to hammer home that if they suspect that is happening, they must whitelist your domain name in allow section of their browser settings. all of this is implemented on our site and it seems to work quite well.

You can go to a site like http://mxtoolbox.com/blacklists.aspx to see if your mail server is blacklisted. I had that problem and I got my ISP to remove the blacklist. Sometimes your own members can cause you to get blacklisted because there is no built in opt-out feature in mass-mail, and if you have enough members that move your message to the spam folder then popular email providers like gmail, yahoo, hotmail will move all your future mail to anyones spam folder unless they manually whitelist your domain name.

On my welcome letters and on the e-mail confirmation page I state the domain that the member needs to white-list and tell them to check their spam folder for the email confirmation. You need to put it exactly where the member will see it first (email confirmation page) because they will rarely go to FAQ page and you might lose that member. So I'd say put on e-mail confirmation page, faq, and in welcome letter.