SkaDate Customer Area changes
July 23, 2009 – 7:42 am, by Emil @ SkalfaAs a part of our recent SkaDate customer support optimization and reorganization we are happy to introduce several new things that are now available for you in SkaDate Customer Area. Among those are:
1) Public support forum waiting for you at http://www.skadate.com/ca/forum/. For now we are filling it with How-to’s and FAQs for your convenience. You can also post questions and problems you face when using SkaDate. As the time flows there will be more common solutions discussed with SkaDate support operators. So if you face a a problem there will be a good chance to find a solution instantly. Feel free to ask questions, we are listening!
2) Feature suggestion tool at http://suggest.skadate.com/ is up for your convenience. It’s much more effective than now defunct Skalfa Boards and allows customers and anyone else suggest what they think is right for SkaDate. This is a good way for you to suggest your idea and for us to monitor demand.
3) Online documentation at http://www.skadate.com/ca/docs/ now comes instead of old .CHM manuals. Now all manuals will be in one place and universally accessible. We also introduce linking from SkaDate software admin area to corresponding parts of the online manual. Also it’s a more effective way for us to maintain and update the relevant version of every document for your ease and convenience.
Tell us what we can do to further improve SkaDate support.
2 Responses to “SkaDate Customer Area changes”
I think it would GREATLY improve your service to have after hours support and weekend support in critical situations. My site has been down 4 days now and I cannot get anyone on support to answer my calls or my emails. I am probably losing customers.
By James on Aug 8, 2009
James,
Natalie is investigating your problem. Sorry about the technical difficulties.
As one of the measures to prevent critical situations we are cutting down services that require constant watch. One of them is hosting. We are shifting to being a company that only writes good software and outsources everything else.
By Emil @ Skalfa on Aug 10, 2009