Thursday, July 23rd, 2009
As a part of our recent SkaDate customer support optimization and reorganization we are happy to introduce several new things that are now available for you in SkaDate Customer Area. Among those are:
1) Public support forum waiting for you at http://www.skadate.com/ca/forum/. For now we are filling it with How-to’s and FAQs for your convenience. You can also post questions and problems you face when using SkaDate. As the time flows there will be more common solutions discussed with SkaDate support operators. So if you face a a problem there will be a good chance to find a solution instantly. Feel free to ask questions, we are listening!
2) Feature suggestion tool at http://suggest.skadate.com/ is up for your convenience. It’s much more effective than now defunct Skalfa Boards and allows customers and anyone else suggest what they think is right for SkaDate. This is a good way for you to suggest your idea and for us to monitor demand.
3) Online documentation at http://www.skadate.com/ca/docs/ now comes instead of old .CHM manuals. Now all manuals will be in one place and universally accessible. We also introduce linking from SkaDate software admin area to corresponding parts of the online manual. Also it’s a more effective way for us to maintain and update the relevant version of every document for your ease and convenience.
Tell us what we can do to further improve SkaDate support.
Posted in News, Products, SkaDate | Tags: documentation · suggest feature · support
Tuesday, April 29th, 2008
Skalfa Docs is an online wiki-style destination to keep Skalfa products documentation and guidelines. We launched it online some time ago and there’s a lot to put there yet. Please allow us some time to compile everything we have to a wiki format.
We have been contacted earlier with inquiries to help us create online documentation so Skalfa Docs is the answer. Yes, we really want your help feel free to contact us.
Posted in News, Projects | Tags: documentation · support
Wednesday, February 13th, 2008
SkaDate
It’s that time of the product life-cycle again. We are planning next major upgrade for SkaDate, version 7. We are at the stage of gathering all the feedback and putting on paper what should be implemented.
We target the following 3 objectives with SkaDate 7:
1) Several major new features (groups, classifieds, etc.)
2) A lot of enhancements and optimization of the existing features. This is the neverending mission across the product existence history.
3) Performance optimization. We made some custom performance tuning for several big customers. Some of that can be implemented in the main product.
And of course, SkaDate 7 is not going to be a great thing without your suggestions. We found great value of communicating with customers, so new SkaDate can’t go without your contribution.
chuPPo
chuPPo applications do not have any versioning because of the hosted model and constant incremental development. You do not need to download anything, you just see your chat, IM, and recorder getting better, often on a daily basis.
Currently we are eager to hear from our audience what chuPPo can do for you.
Skalfa Boards
Now, for some action go to the new Skalfa Boards and let us know how we can make running your business easier. From now on this is the right place to give us some insight on improving our products.
Posted in News, Products, SkaDate, chuPPo | Tags: features · forum · ideas · suggest feature · support
Saturday, January 19th, 2008
What makes a good journalist? Asking tough questions.
David Evans, online dating blogger has got some difficult questions for vendors about the status of software market for online dating and social networking sites on his resource Online Dating Insider.
I felt urge to answer because those questions really represent what people want to know about our product. I’m also giving some insight about fundamental problems and how we solve them.
Posted in News, Products, SkaDate | Tags: blogging · experts · problems · q&a · reliability · software · support
